Refund Policy

Effective date: May 15, 2026

This page explains how refunds work at Free IPTV (freeiptv.cam). We've kept it plain and short because that's how trust gets built. You'll find the trial, the refund window, how to request one, and the few cases where a refund doesn't apply.

1. Try the Free Trial First

Before you put down any money, run the free trial. It's the cleanest way to find out if Free IPTV works on your setup, plays your channels, and holds up on your connection. You'll get access to the full 10,000+ channel library, so you can stress-test it on the device you'll actually be watching on.

Spinning up the trial only takes a minute — head to our Free Trial page to start. If anything looks off during the trial, message us and we'll fix it before you ever pay.

2. The Refund Window

If you subscribe to a paid plan and decide it's not for you, you can request a full refund within 48 hours of your purchase — provided the service hasn't been used heavily in that time.

• The clock starts the moment your payment clears, not when you first log in.
• This applies to your first purchase on the account, not auto-renewals.
• Refunds go back to the original payment method you used.
• Bank processing typically takes 3–7 business days to show up on your statement.

We ask you to try the trial first precisely so the paid plan isn't a gamble. By the time you subscribe, you've already seen the service work on your screen.

3. How to Request a Refund

There's nothing complicated here. Reach out using either of these and we'll handle it:

• WhatsApp: Message us on WhatsApp — fastest route, usually answered in minutes.
• Contact form: Send us a note here if you'd rather write it out.

Include the email tied to your account and a rough date of purchase. That's all we need to look you up. We aim to action every refund request within 48 hours of receiving it — most are processed the same day.

4. When a Refund Doesn't Apply

We want to be upfront about the edge cases. Refunds aren't available in these situations:

• Past the 48-hour window. Once you're outside that window, the subscription has been delivered.
• Heavy mid-cycle use. If the account has streamed hundreds of hours before the request, the service was clearly used and we can't refund consumed value.
• Renewals after the grace period. Auto-renewals aren't refundable once they've processed past the cancellation window — cancel at least 24 hours before renewal to avoid the charge.
• Suspended accounts. If the account broke our Terms & Conditions (credential sharing, reselling access, etc.), refunds don't apply.
• Refund abuse. Repeated purchase-and-refund patterns across multiple accounts will be declined.

5. Before You File a Chargeback

If something's wrong — wrong charge, billing glitch, service issue — please come to us first. Chargebacks take weeks, lock your account during the dispute, and cost us in fees we'd rather not pass on. We can almost always resolve it in minutes over WhatsApp. If we genuinely can't sort it, then the chargeback option is yours to use.

6. Technical Issues Aren't Refund Triggers (Yet)

Buffering, a channel that's offline, a Smarters Player config that's misbehaving — these are usually a 5-minute fix on our end. Ping support before you go for a refund. We're online around the clock and most issues get cleared up the same conversation. If it can't be fixed, then yes, we'll process the refund.

7. Updates to This Policy

We may revise this policy from time to time. Any changes take effect on the date posted at the top of the page. If you're already a subscriber, the policy that was in place when you purchased still applies to that purchase.

8. Questions About a Refund

Not sure if your case qualifies? Want to check before you pay? Drop us a line on the contact page — we'd rather answer the question early than argue about it later.